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Delivery and Returns

Christmas Notice:
All orders placed after 12pm on Thursday 22nd December will not be dispatched/shipped until Tuesday 3rd January. 

We dispatch our orders from our warehouse in Hertfordshire to UK Mainland only. 

• Goods are normally dispatched within 24 hours.

• Orders received before 2:30pm are dispatched the same day *

• Our orders are shipped using 24 Hour Courier Next Day (delivery between 07:30 – 18:30) small orders may be dispatched via Royal Mail.

• A Carriage Charge of £12.00 will be charged on orders less than £100.00.

• Lost items can only be claimed after 14 days of dispatch.

The normal delivery time is next-working-day, dispatch and delivery times are given as estimates, we cannot guarantee exact delivery times.

* Please note; for same-day dispatch all orders must meet the following criteria:

1. Your order must be paid for in full, with authorization from your bank.

2. All items must be in stock, whether stated or not, and available for delivery.

3. You complete your order prior to the cut-off time of 2:30pm

While we make every attempt to ensure all our orders that comply with our criteria are packaged and shipped as per your request

Returns

• You must notify us of any missing items within 14 days.

• We cover all return postage for 'faulty' items. Any product that is found not to be faulty will be subject to a £15 fee + VAT + Shipping (if returned to customer).

• Unwanted goods returned will be subject to a 25% restocking fee.

• Items that are tailor-made or modified to your fit your specifications cannot be returned under any circumstances. 

• Returned products must be packaged correctly and sent in an outer box, if opened you must return all internal packaging, wires, protective bags, manuals, etc. If the goods are not returned as required, we may charge you a sum not exceeding the direct costs of recovering the goods.

Returns Address:

EFA Returns
Unit 3  
Marshgate Drive
Hertford
Herts
SG13 7JY

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